Total Quality Management ARAVIND – 09901366442 – 09902787224
Need Answer Sheet of this Question paper, contact aravind.banakar@gmail.com www.mbacasestudyanswers.com ARAVIND – 09901366442 – 09902787224 Total Quality Management Note: (i) There are two sections: Section A and Section B. (ii) Attempt any three questions from Section A, carrying 20 marks each. (iii) Section B is compulsory and carries 40 marks. SECTION A 1. (a) Explain with examples the difference between proactive action and reactive action in the context of TQM. (b) Which of the quality gurus, in your view, have most significantly influenced the quality movement since World War II? Briefly discuss the main points of the contribution of one such guru. 2. (a) "TQM requires a transformation in thinking about how you view your customers, suppliers and shareholders." Explain, citing any research evidence. (b) Discuss the various types of quality costs .what kind of costs should a firm be more concerned with and why? 3. (a) What is ...